In order to be able to compete in a highly competitive market, one way to stand out from the pack is by providing excellent customer service.
Excellent customer service entails more than just ‘service with a smile’.
It includes timely response to customer queries and complaints, fast but quality service and responsiveness to customer needs and wants.
The quality of customer service is how customers judge a business and not simply the quality of product or service.
The Best Customer Service Software
1. Comm100 –
This is an open source customer service software that is free.
This software is suitable for small to medium sized businesses looking for software that allows them to serve their customers well without breaking the bank.
One of the features of this software is to enable a business track the number of customers you have visited the business website, sent emails, customers who have used the chat function to talk to a customer care representative and many other functions.
This software basically helps businesses interact more with their customers.
2. SysAid CSS –
This is another free customer service and help desk software.
It comes with tons of features such as live chat, ticket management, email or text message alerts, report making and analysis tools.
The customer service software can be integrated with the business website and is completely customizable.
3. Smarter track –
This is a help desk software.
It is offered free for two months and then there is a license fee to be paid thereafter.
It features live chat, time logs, call logs, ticket management system and many other useful customer service features.
4. Sage SalesLogix –
This customer service software that has the typical bells and whistles found on any helpdesk software.
Its features include multi-language and multi-currency options, email tracking, live chat, reporting and customer management.
Some of its features are customizable.
5. Tracker –
This particular software is rated quite highly.
It allows logging of many support tickets, it generates reports, has call tracking, live chat, complaint monitoring and alerts.
It is also customizable.
One downside of this particular software is that it has a steep learning curve.
6. CustomerWise –
This is customer service software by TechExcel.
It is easy to install and is available on windows platform or web-based. It has a free 30 day trial.
7. IssueTrak Customer Support Software –
This can be used by both small and large businesses.
It features a queuing system, call and email tracking, call management and alerts.
There is a free online demo for this product.
8. Zoho Discussions –
The beauty of this particular software is the ability for a business to create its own customer support community.
It allows you to set up discussion forums for customers.
9. iSupport –
This is software by GWI.
It is a web based solution that is customizable.
Some of its features are call tracking, alerts, lead tracking integration and periodic reporting.
10. TeamSupport.com –
Also a web based solution and allows the creation of customized fields.
